Frequently asked questions
What is your return and refund policy?
Because each item is handmade we do not accept returns or refunds unless we made a mistake. After your order has shipped we have no control over it. But if you have any problem with what you received please let us know and we will do our best to find a solution.
Do you accept custom orders?
Yes! to request a custom order please go to the contact page and fill out the form. We will get back to you via email shortly.
How can I contact you?
You can reach us by email: hello.whimsymade@gmail.com. We are always happy to answer your questions.
How do I care for my crochet items?
To keep your crochet item looking its best, gently spot clean when needed and allow it to air dry. Avoid harsh chemicals, bleach, and high heat. Store your item in a clean, dry place when not in use.
How long does shipping take?
Processing and shipping times vary depending on the item and whether it is a custom order.Regular orders typically take up to 2 weeks to ship. Custom orders may take longer depending on the details and complexity of the order
Contact me
hello.whimsymade@gmail.com
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